internet service provider

(Note: We are starting with starcomms Nigeria today. We will surely discuss other internet service provides too – both dial up and broadband internet services providers.

When I first subscribe to starcomms Nigeria internet service (specifically cdma – a.k.a dial-up) few years ago I didn’t experience any difficulty with the activation of my service. If I can remember, everything was almost instant. I wasn’t told to wait for 48hrs before my account can be activated.

Unfortunately, that has changed.

Few weeks back, after listening to izap promotions severally I decided to try the service despite the fact that I am still subscribed to ipnx broadband service. I made the payment at their toyin street office, got the package and was told to wait for 48hrs for my account to be active.

Friend, I was so anxious to test the service out to the extent that I wanted to connect it before the 48hrs. Eventually, the 48th our came I gave it a try and was disappointed. It was late in the night. Next day I called their customer care and was redirected to ‘data service’ centre. The person that picked the call wasted my time asking series of questions. At the end of the ‘interrogation’ he told me to wait for some hours more.

To cut the chase, 48hrs becomes 192hrs (8days) before I got my izap account activated.

Two of our subscriber have experience same thing. As a mater of fact I got call from one of them this morning. He has been trying to have his account activated for days. The funny aspect of it now is that his account is not even a new account.

Rating:-

On scale of 1 to 10 I will give them 2 for customer care because it’s suck.

Quality of starcomms internet service:

• I don’t see much difference between their izap evdo services and 1x. My expectation before buying it was that I should be able to enjoy fast speed from their evdo while in office since my office is in ikeja (precisely on allen avenue) not too far from starcomms ikeja office. But unfortunately, it’s not that different from 1x that I use at home.
• Their internet connection breaks a lot both on izap evdo and 1x.
• Can’t even watch online video on izap evdo.
• I think it is still manageable compare to two other services we’ve tested.

On scale of 1 to 10 I will give starcomms 6 for internet connection speed. However, I believe they have all it takes to improve on the quality of their services.

I wish they improve on time before they start loosing customer to competitors because then they will know that their being first 3g provider and first to be listed on stock exchange will not help them.

What has been your experience with starcomms Nigeria service?
Can you please comment and at the same time rate them on scale of 1 to 10.